0
At MyQart, we are committed to protecting your personal information in accordance with Qatar's Personal Data Privacy Protection Law (Law No. 13 of 2016).
We collect only the information necessary to process your orders and improve your shopping experience, including:
Your information is used to:
We do not share, sell, or disclose your data to any unauthorized third party.
All online transactions are processed through secure and encrypted payment systems. We use strict security measures to prevent unauthorized access, alteration, or misuse of your data.
As per Qatar law, you have the right to access, update, or request deletion of your personal data. To exercise these rights, contact us at bizconnect@qstardoha.com.
We offer secure and convenient payment options for all MyQart customers.
Please ensure that all billing details are accurate at checkout. Orders are confirmed only after successful payment authorization.
All online transactions are encrypted and processed through trusted payment gateways in compliance with Qatar's eCommerce standards.
If your payment fails but the amount is deducted, the refund will be automatically processed by your bank within 3–7 working days.
For payment-related issues, contact us at bizconnect@qstardoha.com.
Orders can be cancelled anytime before shipment by contacting our customer service at +974 [insert number] or emailing bizconnect@qstardoha.com with your order number and reason for cancellation.
Once cancelled, a confirmation will be sent to your registered email.
If the order has already been shipped, you may still be eligible for a return or refund after delivery.
Note: Items on promotions or discounts (e.g., Buy 1 Get 1, Combo Offers, Minimum Spend Offers) are not eligible for refund or cancellation.
Products may be returned or exchanged within 14 days of receipt only if they are defective, damaged, or incorrect.
To qualify:
To initiate a return, contact bizconnect@qstardoha.com or call +974 [contact number].
Non-returnable items include:
Once your return is received and inspected, you'll receive an email confirming the status of your refund.
If approved, the refund will be processed to your original payment method within 14–21 working days (excluding Fridays and public holidays).
If you have not received your refund within the mentioned timeframe, please check with your bank or card provider. For assistance, contact bizconnect@qstardoha.com.
Note: Only regular-priced items are eligible for refunds. Promotional or sale items are non-refundable.
We replace items only if they are defective, damaged, or wrongly delivered.
For exchanges, email bizconnect@qstardoha.com with your order number and item details.
A QAR 10 return shipping charge applies to customer-initiated returns.
This fee is waived if the item was defective, damaged, or incorrectly delivered by MyQart.
Refunds (if applicable) will be processed after deducting the return shipping cost where applicable.
Delivery time for exchanged products may vary depending on your location.